Refunds & payment support

Contact support@shoplaunch.live with the service, account email and payment reference. ShopLaunch is operated by Diamond Love Enterprise, Ghana.

Duplicate or incorrect charges

Report duplicate payments, incorrect amounts or a confirmed payment that did not provide the purchased service. We investigate the payment records before confirming the appropriate refund or correction. A browser success page alone is not proof of a completed purchase.

Website Builder

The plan is a manually purchased access period. To stop renewing, do not purchase another period. If you were charged but access was not granted, contact support. Requests concerning an already activated or used period are reviewed individually; contact support before purchasing if you are unsure about the scope.

CreateGH

Report failed generations or an incorrect credit deduction. Eligible failed jobs release reserved credits under the service’s job-processing rules. A credit release is different from a cash refund. AI outputs vary; a particular creative result is not guaranteed.

Processing

Approved refunds are returned through the original payment method where possible. Completion depends on the payment provider and receiving institution; we will communicate the status. Applicable consumer rights remain unaffected.

Retired PromoGH service

PromoGH no longer accepts new registrations, purchases or payout requests. Existing records are retained for reconciliation and support. Retirement does not erase an existing payment, refund or settlement obligation; contact support about historical transactions.

Domain registration and custom work

Domain availability, registration and renewal fees, registrant details and custom-project terms are confirmed in a quote before purchase. A quote request does not reserve a domain or start a project. Applicable cancellation and refund conditions must be agreed before payment.